After building several businesses, the following is the learning. You hire for Competency and Integrity. Two things that cannot be taught or changed easily. Its the summation of all that has made the individual what he/she is. Once in, it is the job of senior management to provide a clear Direction and an Energised environment. I am a firm believer that there are no bad soldiers, only bad generals so the job of the management is cut out. Get the right team in place, provide clarity on direction and speed and then provide energy through purpose, appreciation and celebration as well as review, censure and course corrections. Hire for Competency and Integrity and provide Direction and Energy - DICE to make an acronym simple to remember. For a commodity business like financial services, it is not so much about strategy but, execution..execution..execution.
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